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Discover how to build, scale, prove, and defend a customer education program — from the first ROI conversation to the platform that powers it.
By
Deanna Kent
|
July 8, 2026
Build a customer education business case with ROI formulas, retention metrics, CSM capacity gains, and an executive-ready slide framework.
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Scale customer training from 1:1 onboarding to 1:many using self-serve learning, automation, data, and strategic CSM support.
Learn which customer education KPIs matter past completion rates & how to connect training data to adoption, retention, support & revenue outcomes.
August 21, 2026
Learn why customer training needs its own capabilities; external access and CRM context to data isolation, AI grounding, and customer education ROI.
